Frequently asked questions
What is your return policy?
We stand behind the quality of every piece. If you're not completely satisfied with your purchase, we offer hassle-free returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Once we receive your return, refunds are processed within 5-7 business days. We also offer free return shipping on orders over £100. For items purchased during sale periods, please note that final sale items cannot be returned.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International orders are processed and dispatched within 2-3 business days. Shipping costs and delivery times vary by destination, but we partner with premium carriers to ensure your pieces arrive safely and promptly. You'll receive tracking information for all international shipments. Please note that customers are responsible for any applicable customs duties or import taxes. For questions about shipping to your specific location, please contact our customer service team.
How do I find my perfect size?
Finding your perfect fit is essential to enjoying your Finesse Republic pieces. We provide detailed size guides for each product category on our product pages, with measurements in both UK and EU sizes. We recommend measuring yourself according to our guidelines for the most accurate fit. If you're between sizes, our customer service team can provide personalized recommendations based on the specific item. We also offer free exchanges within 30 days if your first choice isn't quite right, so you can shop with confidence.
What materials do you use?
We are committed to using only the finest materials in our collections. Our pieces feature premium natural fibres including organic cotton, silk, linen, and responsibly sourced wool. We carefully select our suppliers to ensure ethical production and exceptional quality. Each material is chosen for its durability, comfort, and aesthetic qualities. We provide detailed fabric composition information on every product page so you can make informed decisions. Our commitment to quality means your Finesse Republic pieces will maintain their beauty and integrity for years to come.
How should I care for my pieces?
Proper care ensures your Finesse Republic pieces remain beautiful for years. Each item includes detailed care instructions on the label. Generally, we recommend hand washing delicate pieces in cool water with a gentle detergent, or using the delicate cycle on your washing machine. Air dry away from direct sunlight and heat. For items requiring special care, such as silk or wool, we provide specific guidance. Avoid bleach and fabric softeners. With proper care, your investment pieces will maintain their colour, shape, and luxurious feel. If you have questions about caring for a specific item, our team is happy to help.